Privacy Policy

1. Information We Collect

When you visit Metallicon, inquire about custom crests or trophies, or place an order via our website, phone, or WhatsApp, we may collect personal details including:

• Your name, company or organization name, and contact details (email address, phone numbers).
• Delivery address and billing details for order fulfillment across Bangladesh.
• Design assets, logos, and engraving text provided for custom crest and award manufacturing.
• Technical data such as browser type, IP address, and visited pages to improve site performance.

2. How We Use Your Information

The information collected is used exclusively for legitimate business purposes:

• Processing quotes, digital mockups, sample approvals, and custom product orders.
• Coordinating parcel deliveries and courier logistics across all 64 districts in Bangladesh.
• Responding to customer service inquiries, design modifications, and post-delivery assistance.
• Maintaining website security and optimizing user experience.

3. Data Protection and Confidentiality

We maintain strict confidentiality regarding all customer artwork, corporate logos, and personal details. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies & Analytics

Our website may use standard session cookies to enhance site functionality and remember user preferences. You can configure your browser to reject cookies, though some features may be impacted.

5. Contact Us

If you have questions about our Privacy Policy or wish to request deletion or modification of your data, please contact us: